The agent handles your WhatsApp and files the whole transaction.

Your number runs on the WhatsApp Business API, Meta’s official platform, and the agent answers there: it checks price and stock in your management system, builds the quote, sends the payment link and leaves the order and the customer record filed. All of it inside the rules Meta sets for the channel, and with a person one click away.

Official WhatsApp Business API · Victoria AI is a Meta Tech Provider.

San Martín Building Supplies

What an AI agent on WhatsApp actually is.

Nine things the agent does without leaving the chat.

These are not canned replies: each one is an operation against a real system, executed while the conversation is still open.

The 24-hour window and templates.

It is the rule that surprises people the most when automating WhatsApp, and the one that decides what can be sent at any given moment. The system tracks it and shows it on screen, instead of letting someone find out through a rejected message.

From the question to the order, without switching systems.

Ten moves between the message coming in and the order being filed. None of them is a canned reply: each one touches the channel, the CRM or your management system, and the label on every step says which.

An enquiry that runs past the 24 hours.

Five steps of an ordinary conversation at a building supplies store. Each one is something the agent does today: the only fictional parts are the names and the numbers.

A menu tree is not a connected agent.

Both are sold with the same words and they do not do the same thing. Here they are side by side, category by category, so the difference shows without adjectives.

When the chat ends, the work is already done.

What is left is not a message log for someone to read and type up: it is the transaction filed in the CRM, with every move signed by whoever made it.

What the agent sends on its own and what a person signs off.

The full autonomy table is the same on every channel and lives on the AI agents page. What changes on WhatsApp is the TIMING: replying inside the window is not the same as starting a conversation outside it.

What cannot be done on WhatsApp.

Some of these are Meta rules and some are Victoria limits. Both are better known before signing than after the first campaign.

Do we need the official WhatsApp API?

Yes. The agent runs on the WhatsApp Business API, Meta’s official platform: that is what allows the number to be wired to your systems, several numbers and accounts to be handled at once, and approved templates to be used. Victoria AI is a Meta Tech Provider and makes that connection during implementation.

Can it handle more than one WhatsApp number?

Yes. Multiple numbers and multiple accounts are handled from the same place, each with its own 24-hour window tracked by the system and its own templates.

What happens if a customer writes outside business hours?

The agent replies anyway: the channel does not close. What is configured is its schedule and which actions it may execute in each time slot. Anything beyond its scope is handed to the lead owner with the full conversation.

Can a person take over the conversation?

At any time. The agent hands over by itself when the case goes beyond its scope, and a rep can take the chat from the inbox: the AI stays muted in that conversation and the person continues with the whole history in view.

What if Meta does not approve a template?

It is corrected and submitted again from the CRM. Until it is approved it cannot be used in a send, and the system shows the state of each one so nobody picks it by mistake.

Is this what I use to send campaigns?

They are two different things. The agent is the one-to-one conversation; a broadcast is a bulk send with an approved template, an audience built with CRM filters and metrics for delivered, read and failed. Both use the same number, and broadcasts are explained on the bulk messaging page.

Can it actually sell, or does it only answer questions?

It sells: it closes the order and notifies the manager to prepare it, and after that it answers about its status, modifies it or cancels it if the customer changes their mind. Before closing it asks for the mandatory details your company defined, and if one is missing it does not close: it asks.

Does it really check the stock and prices in my system?

Yes: it reads them from the system you already use, at the moment of replying, and checks availability again before confirming a purchase. If the query returns nothing, it does not estimate: it says what it does know and hands over to the lead owner. The connector to your system is built during implementation.

Does the quote come out with my prices and my format?

The PDF goes out with the customer details, the quantities, the discounts and the tax broken out, using the prices your system returns. It is also stored as a quote on that lead and linked to the opportunity, so the rep who picks it up does not have to rebuild it.

Does it understand voice notes?

Yes. The audio the customer sends is transcribed and the agent answers what they said, without asking them to type it out; the audio stays in the chat so the rep can listen to it. Photos work in a similar way: the image lands in the conversation and the agent takes it as part of the enquiry.

Where to go next.

Let’s connect a number in the demo.

In a 30-minute meeting we review which systems you have, connect a test number and you watch a real WhatsApp message land in the customer thread.