After-sales that resolves, not just replies.

The agent takes the complaint, looks the order up in your system, carries out the fix, records the case and hands off with the full context when that is needed.

It works for any company with an after-sales function. We use it in ours.

The complaint arrives fast. The answer does not.

After-sales always breaks in the same place: between the channel the case came in on and the system where the information lives.

Complaints, questions and requests from the everyday.

It handles any case it has access to the information and the tool for. The scope is not set by the technology: it is set by you.

A real complaint, resolved in the same conversation.

Every lime card is an action the agent carried out inside the company's system. It is not a reply: it is work done.

What it can do depends on the tools you give it.

The agent carries out every action you enable inside your system. There is no closed list of functions.

The agent needs to be able to talk to your system.

That connection is called a connector: it is what lets the agent look information up and carry out actions inside the software you already use.

Saying where the agent ends is part of the product.

The scope is defined by your company: what it resolves on its own, what needs approval and at what point it moves to a person.

Every case leaves a trail in Victoria CRM.

The agent does not only resolve: it writes. The case stays, the full conversation stays, and so does the mood the customer wrote in.

Continue over here.

Tell us which complaints eat up your day.

In 30 minutes we go over your most frequent cases and define what the agent can resolve on its own and what is better left with your team.