Debt stops depending on memory.

The agent follows the due dates, sends the notice through the channel where the customer replies and leaves every action recorded.

Every action is recorded in the CRM, with the full history of the customer.

Due dates

Four reasons debt drags on.

What the collections agent does.

Six things that take up a person's time today and that move onto your own data.

Six steps, from due date to record.

The agent runs the follow-up. The business decisions stay with your team.

It runs on dates and on silence.

Collections flows are built on the same triggers Victoria CRM already uses, with no custom development.

How far the agent goes.

The scope is defined by your company. You decide what goes out on its own, what needs approval and at what point a person steps in.

Can the agent negotiate a payment plan?

Not on its own. It can record what the customer proposes and hand it to the owner. If your company defines fixed terms, the agent communicates them, but the exception is always approved by a person.

How does it avoid sending a notice at a bad moment?

Sends are configured by time window and by receivables segment. A customer never gets more contacts than the ones you define in the sequence.

What happens if the customer gets angry?

When the conversation takes a negative tone, the agent stops the automatic sequence and hands the case to a person with the full history. Available depending on the scope contracted.

What happens if the customer says they already paid?

It puts the action on hold and hands it to administration with the reply from the customer and the document in the same thread. Verifying the payment is done by a person.

Does the agent take legal action or cut off service?

No. Decisions of that kind always stay with your company. The agent handles the follow-up, not the consequence.

What data does it work on?

On the documents in your management system and the customer history in Victoria CRM. No new database is created and no information is duplicated.

What completes the loop.

Tell us how you collect today.

In 30 minutes we go over your receivables, your collections policy and your management system, and define which part of the follow-up gets automated first.