Customers ask right in the store, without waiting for anyone.

A screen on the floor, at the counter or by the shelves where customers ask by text or by voice and get products with a photo, price and dietary labels. No app, no queue.

It is built on your store's catalog, and the interface takes on its logo, its colors and its typeface.

The questions all arrive at once, and always at peak hours.

None of these questions is hard. The problem is when they arrive: exactly when there is nobody free to answer them.

Customers type the way they speak and get products back, not a search engine.

There are no categories to browse and no commands to learn. The customer types something like "something gluten-free for two" in everyday Spanish and the answer comes back with a photo, a price, a dietary label and how long it takes.

Customers speak and see the answer at the same time.

Speech recognition in Spanish, with no commands and no odd wording. While the agent answers out loud, the product cards appear on screen: nobody has to sit through a spoken list.

What it does and what it does not do.

The in-store agent handles everything that happens before the customer decides. What comes after stays where it is today, and we would rather write that down here.

The screen is already there. The customer just touches it.

No app, no download and no sign-up. The agent is installed on whatever mount works for the store and takes on its identity.

From the menu to the screen.

It is a short project and it has an order. Whatever is not loaded, the agent does not offer: that is why the catalog comes first.

What people always ask us.

Does it take the order or take payment?

No. The in-store agent recommends, shows and informs: the order and the payment stay in the hands of the team. Taking orders and processing payments are out of scope for the screen on the floor.

Does it connect to my management system?

The in-store agent works on its own catalog, which is loaded at the start and maintained afterwards, so it does not need to touch your management system to work. Victoria does integrate with ERPs and management systems in its other solutions.

How does it know what ran out?

Because the store marks the out-of-stock items for the day on the catalog. The agent stops recommending them and says so on screen, in the same panel where it shows the suggestions.

Can it recommend something we do not have?

No. Whatever is not in the catalog does not exist as far as the agent is concerned: if the customer asks for something the store does not sell, it says so and offers the closest thing that is loaded. The dietary labels and the prices come from the product record, not from the model.

Does the customer have to install anything?

No. It is a screen in the store — kiosk, tablet or shelf: you touch it and it starts. No app, no download, no sign-up and no personal details left behind.

What language does it answer in?

In Spanish, written or spoken, with no commands and no keywords. The screen can offer more than one language; which ones is defined when the project is set up, along with the tone.

The same thing, in the other channels.

Bring us your menu and we build it on that.

With your catalog, your photos and your prices we prepare the proposal: which screens, at which points in the store and with what scope.